Sales Policies

Shipping and Handling

Free Shipping offered to customers within the US on all of our bumpers, flatbeds, utility beds and accessories.

Bulk Order and International Shipping and Handling Charges: Shipping and handling charges vary depending upon the receiving country and size of the order. Discounts may apply for bulk and consolidated orders. For all bulk and international orders please contact us for details and placing your order.

We will notify you if there is any change in the shipping charge for your order prior to billing and shipping.

Shipment By UPS: We ship smaller items via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied. Large item orders may be shipped via freight or offer customer pickup at manufacturing plant, Truck Defender North America, in Vale, South Dakota.

Delivery Time: Most non-backordered bumper and truck bed orders will be filled within 4 to 6 weeks in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.

Cancelations Returns and Exchanges

No Refunds or Returns on customized orders.

Customers may cancel their online orders up to one week after payment has been received. Cancelled orders will be charged a 25% cancelation fee.

General: All returns must be postmarked no later than 2 weeks from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Sales Tax

Sales tax is charged on orders where required by law.

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Backorders and Customized Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Customized Orders: Additional time may be required to meet your high standards and expectations of us in crafting the perfect product for you.

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.

Due to increased demand we are experiencing longer delivery times.

I UNDERSTAND

Truck Defender Eastern Region
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